Responsible gambling

Elements Casino Surrey has implemented various measures to promote responsible gambling among its patrons.

Self-Exclusion Program:The casino allows players to voluntarily exclude themselves from gaming for a fixed period, ranging from six months to five years. Once self-excluded, access to the gaming floor and marketing materials is blocked.

Deposit Limits:Patrons can set financial limits on their deposits or losses. This tool helps manage spending habits and avoid excessive betting.

Time-Outs:Players can take temporary breaks from gaming using time-outs, which restrict access to the casino for a specified period.

Customer Support:The casino provides assistance to players who feel they may have a problem with gambling. Staff is trained to offer support and resources, including:

• Provincial helplines
• Counseling services
• Links to responsible gambling organizations

Responsible Gambling Tools:

• Set Deposit Limits: restricts the amount that can be deposited or lost in a specified period.
• Time-Outs: temporarily blocks access to the casino for a set duration.

For players seeking help, Elements Casino Surrey has partnered with local support organizations. These resources aim to provide assistance and education on responsible gambling practices.

Additional Resources:Patrons struggling with problem gaming can contact:

• BC Gaming Support Line 
• Problem Gambling Help Line 
• Gamblers Anonymous

Elements Casino Surrey is committed to promoting a safe and enjoyable environment for all patrons. By providing accessible responsible gambling tools, resources, and support services, the casino encourages players to gamble responsibly.